These terms and conditions apply to all trips organized by Lalibela Eco Tours and Travels Company. Please, read the following terms and conditions carefully;
Bookings
This Contract will be valid resultant Lalibela Eco Tours and Travel confirmation of the booking by e-mail, fax, in person or telephone. Booking information may include full client’s name, age, Nationality, sex and other technical information related to reservation which might help for service provide such as flight booking and hotel reservation.
Deposit and Payment
Deposits are normally 20% of the total tour cost and it payable at the time of booking. The balance of the total price must be paid at least 30 days prior to the trip commencing. About final payment can be made by direct bank transfer into the company account number (details of which will be provided to you upon request) or to be paid upon arrival.
Cancellations
Cancellation of tour bookings must be made in writing received by Unique Ethiopia Tours and travel. More than 45 days prior to arrival for full refund of deposit. Otherwise, it will be the following charges;
*Air penalties are not part of the percentages below and vary based on the airline policy at the time of ticket issue.
- 45+ Days Prior: No penalty of deposit
- (Except for 300.00 ETB per person for Air ticket penalty).
- 30 to 45 Days Prior: 75% refund of tour cost
- 20-30 Days Prior: 50% refund of tour cost
- 10-20 Days Prior: 25% refund of tour cost
- 10 Days prior or less no refund will be made.
Arrangements
All ground arrangements, such as flight bookings, hotel reservation, car hiring, etc. are to be made by Lalibela Eco Tours and Travel on behalf of its clients. Unless stated, these arrangements will be subject to the booking conditions and cancellation provisions of the third party supplier involved if any.
Amendment of the program
Each of the company staff is responsible and takes every care to ensure that itineraries are followed completely. However, unexpected circumstances (natural disaster, security problem, temporary restrictions by local authorities, etc) may necessitate changes and the Service Provider accepts no liability due to such alterations of routes or substitution of properties. Where properties are substituted, they will be substituted for equal.
Responsibility
These tour programs are operated by Lalibela Eco Tours and Travel. The company responsibility and liability will be limited only in the laws of Ethiopia govern. And also all claims are subject to the authority of the court of Ethiopia in which cause of action arises. The company provides tour package, accommodation, admission and transportation service. Lalibela Eco Tours in its sole discretion to make changes in the itinerary and is not responsible for expenses, loss of time, money or other incidents resulting from a change of tour scheduling made for tour members, including any rescheduling due to political unrest. Lalibela Eco Tours not responsible for any losses or damages of personal property, injuries, death or additional costs incurred due to denied overbooking, cancellation or delay caused by the third parties.
Special Requests
If you have a special request (including dietary requirements), we will do our best to help, but we cannot guarantee it except as set out above requirements. We promise to comply with any special request which we have specifically agreed to and confirmed in writing.
Insurance
Unique Ethiopia Tours strongly suggests purchase a travel insurance plan. Be sure to check your health insurance provider as many medical centre coverage procedures may not cover you outside of the country. Vehicles insurance and governmental tax are including on the total tour cost.
If you have a complaint
If you have cause for complaint even as on the trip, you must bring it to the attention of our staff immediately. Our operators will do their best to rectify the situation.